Terms & Conditions 

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. 

 

Contract execution

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment.

Discount Codes

All sale items are excluded from any promotions including discount codes. 

 

When you shop on HOPEFUL's website you automatically accept our terms and conditions.

Therefore, please read the following before placing an order.

All prices include 20% VAT 

The price does not include delivery.

 

PAYMENT

HOPEFUL accepts following ways of payment: Visa, Mastercard, American Express.

The amount will be charged to your account when your order has been shipped. You will receive an order confirmation by email shortly after placing your order and one when your order has been shipped. If the item is out of stock, you will be informed by email.

 

RETURNS POLICY

HOPEFUL accepts returns and offers you 14 days from the day of receipt. After 14 days unfortunately we cannot offer you a refund. 

To be eligible for a return, your item must be in unused condition, in the original packaging and with tag attached. The original receipt must be included in the return.

The return should be sent to:

HOPEFUL

The Twitten House

44 Church Road

Newick

East Sussex

BN8 4JZ

 

Returns are at your own expense. For your own protection, we recommend you use a trackable delivery method with insurance for your return, as we are not responsible for items lost.

Once we have received the goods and accepted the return, the amount will be transferred to your account. We will return the amount to the credit card on which the goods were purchased. Refunds for returned goods will be made as soon as possible. Please contact info@somethinghopeful.com if you have further questions regarding returning goods.

If you wish to exchange the item for a different one, we suggest you return it as described above and purchase the new style separately.

 

SALES ITEMS
During sale or promotional offers HOPEFUL will not accept exchanges or refunds.

 

PRIVACY POLICY
HOPEFUL understands it is important to you how your personal information is treated and distributed. HOPEFUL is collecting information about you when you are actively filling in information on www.somethinghopeful.com, making a purchase, participating in a competition and or or any other activities in relation to HOPEFUL's e-commerce business.

The information is used only for the purpose for which they are submitted. Furthermore we use the information for statistics and to map tendencies in order to optimize the functionality of the website. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL).